Help Center

Find answers to common questions and learn how to use WAPI

Getting Started

How do I create an account?

Click the "Get Started" button in the navigation menu, fill in your details, and verify your email address. Once verified, you can start using the API immediately with our free tier.

How do I get my API key?

After logging in, go to your dashboard and navigate to the "API Keys" section. Click "Generate New Key" to create your API key. Make sure to save it securely as it won't be shown again.

How do I connect my WhatsApp device?

From your dashboard, click "Add Device", scan the QR code with WhatsApp on your phone (Settings → Linked Devices → Link a Device), and your device will be connected within seconds.

API & Integration

How do I send my first message?

Use the POST /api/messages endpoint with your API key:

{
  "device_id": "your-device-id",
  "to": "628123456789",
  "message": "Hello from WAPI!"
}
What are the API rate limits?

Rate limits vary by plan:

  • Free: 100 requests/hour
  • Starter: 1,000 requests/hour
  • Professional: 10,000 requests/hour
  • Enterprise: Custom limits
Can I send images and files?

Yes! You can send images, documents, audio, and video files. Use the media_url parameter in your API request. Supported formats include JPG, PNG, PDF, MP3, MP4, and more.

Billing & Plans

How does pricing work?

Pricing is based on message volume. You pay a monthly subscription for your plan tier, plus a small per-message fee. All prices are in Indonesian Rupiah (IDR). Check our pricing page for detailed information.

What payment methods do you accept?

We accept various payment methods including bank transfer, credit/debit cards, e-wallets (GoPay, OVO, DANA), and virtual accounts from major Indonesian banks.

Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately, while downgrades will apply at the start of your next billing cycle.

Still need help?

Can't find what you're looking for? Our support team is here to help.

Contact Support